If you wish to return/refund an item, make sure that the following conditions are met.
The following conditions apply to all BeBe by SO-EN Returns:
- Original order slip
- Clothing item with hangtag
- Within 7 days upon receiving the parcel
The following conditions apply to all BeBe by SO-EN Refunds:
- All refunds will only be processed thru Bank transfers
- Cancelled orders that is made on our end due to the address is out of courier's serviceable areas will be advised and refunded accordingly.
The following reasons for return/refund are applicable
- Did not receive the order
- Received an incomplete product (missing quantity or accessories)
- Received the wrong product/s (e.g. wrong size, wrong color, different product)
- Received a product with physical damage (e.g. scratched, torn, miscolored)
The following reasons for return/refund are NOT applicable
- Change of mind/wrong item ordered
- Personal sanitary products - such as diapers, plastic panties, briefs, etc.
Please note that any request that does not meet BeBe's Return and Refund policy is ineligible for return/refund. Bebe by SO-EN has the right to refuse any return/refunds due to fraudulent suspicions.